July 2010

May 23, 2010
Keith Hartsmith ** (names changed to protect identity)
_________MI,

Jennifer  O.  Transport Nurse
MedCoach
4707 140^th ave
Building #200, Suite 204
Clearwater, Fl. 33762

Dear Jennifer,
This letter is long overdue but we wanted to take this opportunity to thank you and your team for the tremendous assistance in transporting him back to ___________, MI from his winter home in ________, , Florida. From the moment we decided to contract with MedCoach until we said goodbye at the __________, Emergency Room, you, Jay and Steve were incredible.

Though he was not very cognizant of things the last part of the trip, Dad very much appreciated the tender treatment while he was awake. He remembered sitting together eating our salads on the leather couch and when you finally convinced him he might be more comfortable sleeping in the hospital bed. Jay’s willingness to help position him comfortably was one indication of how your team cares for patients and families traveling in your care. Clearly, it is more than just a job for all of you. You are touching lives at a time when situations are very difficult and seem rather unmanageable. At least that was our experience.

We truly appreciated your assistance in calling ahead to “fast track” Dad into an exam room in the E.R. We believe he was able to have another couple of month of “good” time with family and friends due in large part to the excellent and speedy transport MedCoach provided. Had we driven him ourselves, we might never have made it back home to Grand Rapids and the story could have been quite different. Sadly, as you are already aware, Dad passed away at the end of April but his quality of life after returning to _________, Michigan was MUCH better than it had been in Florida or would have been had we ended up in a different locale.

*** In talking with folks since returning, we have found few (like us) are even aware of MEDCoach’s existence and the services you offer. We will do what we can to help spread the word!

Again, thank you so much for helping us through a tough transition in moving Dad back from Florida (on such short notice). Please give my regards to Jay and Steve as well.

Sincerely,
Keith and Nancy Hartsmith. (name changed to protect identity)

We  enjoy making each person feel loved. They are special to us. By the end of a trip we have become good friends.  Some people even call the coach  “ The Magic Bus” . Hopefully we made a difference in our patient’s lives by giving them our best letting them know they are loved.

YES, We do STOP for ICE Cream !!!

Sandra,

Thank you for your cooperation in organizing my last-minute transport request for my mother.
She’s resting comfortably in the PA hospital following her trip with Eileen and your drivers.
The entire process, start to finish, exceeded my expectations.

The personal attention and professionalism everyone provided made the process stress and worry free.

My 88 year old mother was treated with caring and dignity.

Your coach, equipment and staff are all first-rate.

With appreciation,    Kenneth Burke  (Unedited comments. Names are changed)