Step-by-Step Procedure for Ground Medical Transportation

1. Request for transport:  Transport Coordinator answers caller’s questions, obtains basic medical information and completes request form.
   
   
2. Origination: Location of client / passenger: e.g. Home, ALF or nursing home etc; city, and state.
   
   
3. Destination: where client / passenger is to be transported ** Note: Arrangements and acceptance must be confirmed prior to arriving at facility.  Name of facility and address.
   
   
4. Client / passenger  date of birth.
   
   
5.  Date of transport:  We request 24 hours notice to set-up the transport.
   
   
6. Cost: Payment options discussed. Note; Advantage of going by coach. Coach picks-up at facility and transports door-to-door. There are no additional ground costs or transfers.
   
   
7.  Contract is sent and signed along with an explanation of services and charges.
   
   
8. Call for Medical Report, Medical Clearance to travel:  A medical professional will get a full medical report from the attending facility prior to transport and obtain medical clearance to travel.
   
   
9. Additional passengers are restricted to one family member at no additional charge.  
   
   
10. Luggage:  Two large pieces of luggage; Additional items such as TV’s etc may be taken only with the prior approval of the Dir. of Operations.
    
    
11. Transport Begins: Departure from facility, loading of client by wheelchair onto coach; all equipment, records and medication travels with the client.
    
    
12. In-transit: Special diets are arranged for diabetics, vegetarians. Soft foods, puddings, applesauce, yogurt etc are available at all times as are snacks, hot and cold beverages. Prior arrangements are made for full breakfast, lunch and dinner at restaurants or one may order take-out dinners.
    
    
13. During the trip;  Passengers may just relax and watch the countryside, rest or sleep,  or watch TV, movies, play games, read magazines and be entertained by the caregiver nurse or medic.
    
    
14. Transport coordinators are in contact with the coaches and provide updated time of arrival (ETA) to relatives and the facility.
    
    
15. Completion: Family members, facility, and parties involved are notified of patient’s arrival and client is assisted into the receiving facility.